Last updated: October 25, 2026
This Privacy Policy explains how US Windows, Aluminum and Pergola Systems LLC, doing business as Crown Surface Systems (“Crown Surface Systems”, “we”, “us” or “our”), collects, uses and shares information about you when you visit crownsurfacesystems.com (the “Site”), request an estimate, or communicate with us by phone, email or text message.
Information we collect
Information you give us. When you fill out a form on our Site, book an appointment, call, email or text us, we collect the details you provide, such as your name, phone number, email address, property address or city, the type of project, photos you send, and your message.
Text message consent. If you agree to receive text messages from us, we keep a record of that consent: the wording you agreed to, the date and time, the page you used, and your IP address.
Information collected automatically. When you use our Site, we and our service providers collect your IP address, browser and device type, pages viewed, the page that referred you, and similar usage information through cookies, pixels and similar technologies.
Information from advertising platforms. If you respond to one of our ads (for example, a Facebook or Instagram lead form), we receive the information you submit in that form.
How we use your information
- To respond to your requests, prepare estimates, schedule and confirm appointments, and complete your project.
- To contact you by phone, email or text message about your request, estimate, appointment or project.
- To send you offers and updates, by text only if you separately agreed to marketing texts, and by email unless you unsubscribe.
- To operate, secure and improve our Site, prevent spam and misuse, and understand how visitors use it.
- To measure and improve our advertising.
- To comply with the law and protect our rights.
How we share your information
We do not sell your personal information. We share it only as described here:
- Service providers that work for us and may use it only to provide their services to us, such as our customer relationship management (CRM), phone and text messaging platform, email delivery, website hosting, appointment scheduling, and form spam protection (Google reCAPTCHA).
- Our online floor visualizer. Our Site includes an online floor visualizer operated by a third-party provider. Photos and details you enter there, and your email address if you save a design, are processed by that provider to run the tool.
- Analytics and advertising. We use Google tools (such as Google Tag Manager and Google Analytics) and may use the Meta (Facebook) pixel to understand Site use and measure our ads. These providers may collect information about your use of our Site through cookies and similar technologies. You can learn more and opt out at Google’s partner sites page and in your Facebook ad settings.
- Our related businesses (Jensen Beach Aluminum & Windows and North Georgia Aluminum & Windows), only if you ask us about their services.
- Legal and safety reasons, when required by law or to protect the rights, property or safety of our customers, us or others, and in connection with a sale or reorganization of our business.
Text messaging and your mobile information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all of the sharing described in this policy and will not be shared with any third parties, except the service providers that help us send and deliver our messages.
You can stop text messages at any time by replying STOP. Reply HELP for help. Message frequency varies, and message and data rates may apply. See our Text Messaging Terms for details.
Your choices
- Texts: reply STOP to any text from us.
- Email: use the unsubscribe link in any marketing email.
- Calls: ask us to stop calling you and we will add you to our internal do-not-call list.
- Cookies: most browsers let you block or delete cookies. Our Site does not respond to “Do Not Track” browser signals.
- Access, correction and deletion: you can ask us what personal information we hold about you, and ask us to correct or delete it, by contacting us below. We may keep information we are required to keep by law, such as records of text message consent and opt-outs.
How long we keep information
We keep your information for as long as we need it to serve you, run our business and meet legal, tax and warranty obligations. We keep records of text message consent and opt-out requests for at least 5 years.
Security
We use reasonable safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children
Our Site and services are meant for adults. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top shows when it last changed.
Contact us
US Windows, Aluminum and Pergola Systems LLC, doing business as Crown Surface Systems
1720 NW Federal Highway, Stuart, FL 34994
Phone: (772) 692-0090
Email: info@crownsurfacesystems.com
